{"id":3678,"date":"2024-07-23T07:46:39","date_gmt":"2024-07-23T07:46:39","guid":{"rendered":"https:\/\/orcarrental.at\/terms-and-conditions\/"},"modified":"2025-10-09T10:44:07","modified_gmt":"2025-10-09T10:44:07","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/orcarrental.at\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Terms and Conditions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General Terms and Conditions (GTC) \u2013 Orcar Rental (Orcar
rental e.U. \/ Orcar rental GmbH)<\/h2>

Version: 09.10.2025<\/strong><\/p>

Orcar rental e.U<\/strong>. \u00b7 contracting party unless otherwise stated in confirmation & invoice
Address:<\/strong> Concorde Business Park 1\/B6\/107, 2320 Schwechat, \u00d6sterreich
Orcar rental GmbH \u00b7 affiliated company \/ payment processing & future contracting party
Address:<\/strong> Concorde Business Park 1\/B6\/107, 2320 Schwechat, \u00d6sterreich
Company Register No. (FN):<\/strong> 649039w \u00b7 Register Court: Landesgericht Korneuburg
Contact (for both):<\/strong> office@orcarrental.at \u00b7 +43 676 9017171 \u00b7 www.orcarrental.at<\/p>

\u00a7 0 \u2013 Scope & Affiliated Companies<\/h3>

These GTC apply to rental contracts under the brand \u201cOrcar Rental\u201d concluded by either Orcar
rental e.U. or Orcar rental GmbH.
The contracting party is the entity explicitly named in the booking confirmation and invoice (e.U.
or GmbH).
Payment processing (esp. card\/terminal payments) may be carried out by the other entity
without changing the contracting party. Receipts may therefore show the merchant descriptor
\u201cOrcar rental GmbH\u201d or \u201cOrcar rental e.U.\u201d
Payments to the entity shown on the receipt or its payment service provider discharge the
customer\u2019s obligations towards the contracting party stated in the booking confirmation.
The contracting party may assign claims from the rental contract to the affiliated company for
collection and\/or appoint it as an authorised collection agent. Invoicing remains with the
contracting party.<\/p>

\u00a7 1 \u2013 Scope, Parties<\/h3>

These GTC govern the rental of motor vehicles (\u201cvehicle\u201d) by the lessor to consumers and
businesses (\u201ccustomer\u201d).
Deviations require written form. Mandatory consumer rights remain unaffected.<\/p>

\u00a7 2 \u2013 Rental Requirements (ID)<\/h3>

Minimum age\/licence requirements depend on offer\/booking.
At handover, the customer must present a valid original driving licence and a second
identification (official photo ID or a credit\/debit card in the customer\u2019s name).
Additional drivers must be registered before driving and meet the same requirements.<\/p>

\u00a7 3 \u2013 Booking, Conclusion, Withdrawal<\/h3>

The contract is concluded upon the lessor\u2019s booking confirmation.
No statutory 14\u2011day withdrawal right for car rentals with a fixed period (legal exception).
Rebooking\/cancellations per published tariffs\/deadlines.<\/p>

\u00a7 4 \u2013 Term, Handover & Return<\/h3>

Rental start\/end per confirmation.
Late return: after a 60\u2011minute grace period, additional rental time is charged per tariff; a new
rental day starts with the next 24\u2011hour period.
Handover\/return record documents condition, fuel, accessories, mileage; deviations must be
reported immediately.
Return in an equivalent condition (normal wear & tear excepted) with all accessories.
Excessive soiling will be charged as per Annex 1.<\/p>

\u00a7 5 \u2013 Use, Prohibitions, Cross\u2011border Travel<\/h3>

Permitted use only; prohibited inter alia: motorsport, off\u2011road, driving school, commercial
passenger transport (unless expressly permitted), towing without consent, improper loading.
No smoking: smoking is prohibited in all vehicles; violation \u2192 special cleaning as per Annex 1.
Pets: only with prior consent and in proper carrier\/cover; resulting cleaning\/damages at
customer\u2019s expense (Annex 1).
Cross\u2011border travel:
\u2013 Neighbouring countries (DE, CZ, SK, HU, SI, IT, CH, LI): free of charge if notified in advance (at
the latest on handover).
\u2013 Late notification of trips to neighbouring countries: processing fee EUR 75 incl. VAT.
\u2013 Other countries: only with prior personal approval; additional fees\/deposits may apply (written
confirmation required before travel).<\/p>

\u00a7 6 \u2013 Mileage, Fuel, Accessories<\/h3>

Mileage allowance and excess\u2011km rate per tariff\/contract.
Fuel: \u201cfull to full\u201d. Missing refuelling: fuel at daily price + service fee (Annex 1).
Missing\/defective accessories charged at replacement value plus handling (Annex 1).<\/p>

\u00a7 7 \u2013 Prices, Deposit, Payment & Card\u2011on\u2011File<\/h3>

Prices include VAT where applicable and agreed services.
Deposit\/Pre\u2011authorisation via credit\/debit card may be required at handover.
The customer authorises the contracting party to charge due amounts (e.g., excess\u2011km, fuel,
cleaning, fees, fines, handling per Annex 1) to the stored payment method (card\u2011on\u2011file).
Payment processing may be executed by the other entity (e.U. \u2194 GmbH). Card charges by Orcar
rental GmbH or Orcar rental e.U. are made on behalf of and for account of the contracting party
and discharge the customer.
Default: statutory default interest; dunning\/collection costs per Annex 1.<\/p>

\u00a7 8 \u2013 Insurance & Customer Liability<\/h3>

Where agreed, liability limitation applies per tariff.
\u201cPremium Insurance\u201d (if booked): covers exterior damage typically caused by external events
(e.g., collision, parking damage, vandalism, wildlife; glass, mirrors, rims\/tyres), subject to policy
terms and excluding intent\/gross negligence\/alcohol\/drugs\/unauthorised use. Excluded: interior
damage due to improper use (e.g., burns, cuts, pet\/soiling damage), misfuelling, key loss,
underbody\/roof\u2011rack damage unless expressly agreed.
Breaches of obligations (e.g., late reporting, driving without required licence) may void cover; the
customer bears resulting costs.<\/p>

\u00a7 9 \u2013 Accidents, Damage, Theft \u2013 Documentation<\/h3>

Report immediately: all incidents to the lessor; with third parties also to the police (file\/record
no.).
Mandatory evidence: photos (overview\/detail\/environment), European Accident Report, police file
no.
Missing documentation: culpable omissions may cause evidentiary disadvantages, reduced
insurance benefits and extra costs; a handling fee per Annex 1 applies (proof of lesser damage
allowed).<\/p>

\u00a7 10 \u2013 Offences, Tolls & Driver Data Disclosure<\/h3>

Traffic\/parking fines, substitute tolls, toll\/vignette violations during the rental period are borne by
the customer.
The lessor provides driver identity and may disclose driver\/customer data to authorities and
entitled third parties (e.g., parking\/toll operators, injured parties\/insurers) where required to
enforce\/defend claims or fulfil legal duties.
A handling fee of EUR 36 incl. VAT applies per case (plus original amounts\/third\u2011party fees).<\/p>

\u00a7 11 \u2013 Telematics\/GPS & Data Protection<\/h3>

Vehicles may be equipped with telematics\/GPS (anti\u2011theft, maintenance, contract enforcement).
Processing based on legitimate interests; details in the privacy notice.
For contract performance and payment processing, necessary data are exchanged between
Orcar rental e.U. and Orcar rental GmbH (Art. 6(1)(b)\/(f) GDPR).<\/p>

\u00a7 12 \u2013 Early Termination, Surrender, Retention<\/h3>

In case of material breaches (e.g., payment default, misuse, unauthorised cross\u2011border travel)
the lessor may terminate and demand immediate surrender.
No right of retention in the vehicle.<\/p>

\u00a7 13 \u2013 Lessor\u2019s Liability<\/h3>

Liability for damages in cases of intent and gross negligence; for slight negligence only for
personal injury.
No liability for indirect loss\/loss of profit and items left in the vehicle where legally permissible.<\/p>

\u00a7 14 \u2013 Winter Tyres\/Chains & Vignette\/Toll (Austria)<\/h3>

The customer must comply with the situational winter equipment duty (incl. \u00a7 102(8) KFG) and
use winter tyres\/chains where required; penalties\/damages are borne by the customer.
Vehicles may have a digital vignette. Route toll sections (e.g., A13 Brenner, A10
Tauern\/Katschberg, S16 Arlberg) are not included and must be paid by the customer on site.<\/p>

\u00a7 15 \u2013 Fair Wear & Tear (Short Definition)<\/h3>

Normal wear & tear: light, polishable micro\u2011scratches; single minor stone chips without paint
breakthrough; minor tyre\/brake wear in normal range; light dirt removable by vacuum\/wipe.
Not wear & tear: dents; paint damage with breakthrough; cracks on glass\/mirrors; burnt\/heavily
soiled interior; pet\/odour damage; curb damage on rims.<\/p>

\u00a7 16 \u2013 Governing Law, Jurisdiction, ODR<\/h3>

Austrian law applies (excluding conflict rules\/CISG).
Jurisdiction: for businesses, the lessor\u2019s seat; for consumers, the statutory venue.
ODR platform: europa.eu\/consumers\/odr. No obligation to participate in ADR.<\/p>

\u00a7 17 \u2013 Final Provisions<\/h3>

Amendments require written form.
Severability: statutory rule applies in place of invalid provisions.
Annex 1 \u2013 Fixed Fees & Charges
Amounts incl. VAT unless stated otherwise. The version published at contract start applies.
\u2022 Handling fee per administrative case\/driver identification: EUR 36
\u2022 No\u2011smoking special cleaning\/ozone: EUR 220
\u2022 Excessive interior soiling (non\u2011biological): EUR 120
\u2022 Biological contamination (e.g., vomit, blood, pet urine): EUR 250
\u2022 Missing refuelling: fuel at daily price + service fee EUR 24
\u2022 Key loss\/damage (incl. programming): replacement cost + EUR 30 handling
\u2022 Loss of registration\/insurance docs\/triangle\/vest: replacement cost + EUR 15 handling
\u2022 Missing\/defective accessories (e.g., child seat, charging cable): replacement cost + EUR 15
handling
\u2022 Excess kilometres: per tariff\/contract (net plus VAT)
\u2022 Dunning fees after due date: 1st reminder EUR 12 \/ 2nd reminder EUR 24
\u2022 Handling fee for breach of obligations in claims handling (missing photos\/accident\/police
report): EUR 60
\u2022 Vehicle recovery\/return in case of contract breach: actual third\u2011party costs + EUR 30
handling
\u2022 Late notification of trips to neighbouring countries: EUR 75
\u2022 Additional fees for other countries: as per prior written approval<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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